Help Center
General & Troubleshooting
Common issues, policies, and other info.
My Exchange Is Taking Too Long
What to do if your XMR exchange is delayed or seems stuck.
I Sent the Wrong Amount
What happens if you over-send or under-send to a Ghost Exchange deposit address.
I Received Less Than Expected
Why the amount you received may differ from the estimate and what to do about it.
I Entered the Wrong Destination Address
What to do if you entered an incorrect receiving address for your Ghost Exchange swap.
Ghost Exchange Website Not Loading or Showing Errors
Troubleshooting steps when Ghost Exchange isn't loading, displays errors, or seems broken.
About Ghost Exchange
Learn about Ghost Exchange's mission, team philosophy, and commitment to privacy.
Exchange Receipts & Records
How to view and save your Ghost Exchange transaction receipts.
How to Contact Ghost Exchange Support
All the ways to reach Ghost Exchange support and what information to include.
Legal Information & Policies
Overview of Ghost Exchange's legal policies — privacy, terms of service, and AML compliance.
Ghost Exchange Server Infrastructure
How our multi-region server infrastructure works — server selection, uptime, and reliability.