My Exchange Is Taking Too Long
Most exchanges complete in 5–20 minutes. If yours is taking longer, here's what to check.
Common Causes
Network Congestion
Blockchain networks can become congested during high-traffic periods:
- —BTC: Can take 30–60 min during peak times
- —ETH: Usually fast, but can slow during NFT mints or high gas periods
- —XMR: Consistent ~2 min blocks, but needs 10 confirmations
Low Transaction Fee
If you sent your deposit with a low fee, it may take longer to confirm. This is particularly relevant for BTC deposits.
Large Amounts
Orders above 50 XMR equivalent may require additional liquidity sourcing, adding 5–10 minutes.
What To Do
1. Check the deposit transaction on a block explorer
- Has it been broadcast? (It should appear as unconfirmed)
- How many confirmations does it have?
2. Wait for the required confirmations
- Different networks need different confirmation counts
- XMR needs 10 confirmations (~20 min)
3. Check our System Health page for any known issues
4. Contact support if your order has been stuck for more than 1 hour
Prevention
- —Use appropriate transaction fees when sending
- —Avoid exchanging during known network congestion events
- —Choose faster networks when possible (SOL, XRP are typically quickest)