How to Contact Ghost Exchange Support

All the ways to reach Ghost Exchange support and what information to include.

How to Contact Support

If you need help with an exchange or have questions, here's how to reach us.

The fastest way to reach us is through our Support page. Submit a request with:

For the fastest resolution, always provide:

1. Transaction hash(es) — Both deposit and withdrawal if available

2. Order page URL — The unique URL shown during your exchange

3. Amount and pair — What you were swapping

4. Browser and device — If it's a website issue

—Recovering funds sent to wrong addresses (blockchain transactions are irreversible)
—Issues with your personal wallet software
—Price predictions or financial advice

My Exchange Is Taking Too Long

What to do if your XMR exchange is delayed or seems stuck.

I Sent the Wrong Amount

What happens if you over-send or under-send to a Ghost Exchange deposit address.

I Received Less Than Expected

Why the amount you received may differ from the estimate and what to do about it.

I Entered the Wrong Destination Address

What to do if you entered an incorrect receiving address for your Ghost Exchange swap.

Ghost Exchange Website Not Loading or Showing Errors

Troubleshooting steps when Ghost Exchange isn't loading, displays errors, or seems broken.

About Ghost Exchange

Learn about Ghost Exchange's mission, team philosophy, and commitment to privacy.

Exchange Receipts & Records

How to view and save your Ghost Exchange transaction receipts.

Legal Information & Policies

Overview of Ghost Exchange's legal policies — privacy, terms of service, and AML compliance.

Ghost Exchange Server Infrastructure

How our multi-region server infrastructure works — server selection, uptime, and reliability.