Website Not Loading or Showing Errors
If Ghost Exchange isn't loading properly, try these steps.
Basic Troubleshooting
1. Clear your browser cache — Outdated cached files can cause issues
2. Try a different browser — Rules out browser-specific problems
3. Disable browser extensions — Ad blockers and privacy extensions may interfere
4. Check your internet connection — Try loading other websites
VPN/Tor Issues
If using a VPN or Tor:
- —Try a different VPN server
- —Try without VPN to see if that's the issue
- —Ensure JavaScript is enabled (required for the exchange widget)
Check System Status
Visit our System Health page to see if there are any known issues or maintenance.
Known Issues
JavaScript Required
Ghost Exchange requires JavaScript to function. Make sure it's enabled in your browser settings.
Older Browsers
We support modern browsers (Chrome 90+, Firefox 90+, Safari 15+, Edge 90+). Older browsers may not work correctly.
Mobile Issues
The site is fully responsive. If it doesn't display correctly on mobile:
- —Try rotating your device
- —Clear mobile browser cache
- —Update your browser to the latest version
If Nothing Works
1. Try again in 30 minutes — the issue may be temporary
2. Check our social channels for announcements
3. Contact Support describing the issue, your browser, and device