Help Center
Order Status
Track and understand your swap.
01
Understanding Your Order Status
What each order status means — from waiting for deposit to exchange complete.
02
My Order Expired — What Now?
What happens when a fixed-rate order expires and how to handle deposits after expiration.
03
How to Track Your XMR Exchange in Real Time
Monitor your exchange progress — from deposit detection to completion — with live status updates.
04
Can I Cancel an Exchange?
Whether and how you can cancel an in-progress exchange on Ghost Exchange.
05
Blockchain Confirmation Times Explained
Why different cryptocurrencies need different confirmation times and how this affects your exchange.
06
What Happens If a Server Goes Down Mid-Exchange?
How Ghost Exchange handles server outages during an active swap — your funds are safe.
07
My Exchange Shows Partial Completion
Understanding partial completions and what to do if your exchange seems stuck between stages.