My Order Expired
Fixed-rate orders have a 20-minute deposit window. If the window closes before your deposit confirms, the order expires.
What Happens
- —The fixed rate is no longer guaranteed
- —If no deposit was sent, simply create a new order
- —If a deposit was sent but arrived late, see below
Deposit Sent Before Expiry (But Confirmed After)
If you sent the deposit within the window but it confirmed after expiry:
- —Our system will detect the deposit
- —It will be processed at the current float rate (not the original fixed rate)
- —You'll receive your tokens, but the amount may differ from the original estimate
Deposit Sent After Expiry
If you sent a deposit after the order expired:
- —The deposit may be processed at the current rate
- —If not automatically processed, contact support with the transaction hash
How to Avoid Expiry
- —Use float rate if you're unsure how quickly your deposit will confirm
- —Send immediately after creating the order
- —Use a competitive transaction fee for faster confirmation
- —Choose fast networks (SOL, XRP, BNB) over slow ones (BTC)