Refund Policy — When and How Refunds Work

Refund Policy

Ghost Exchange aims to process every swap successfully. In rare cases, a refund may be necessary.

When Refunds Happen

• —Expired fixed-rate order — You didn't deposit within the 20-minute window
• —Network issue — A blockchain problem prevented the swap from completing
• —Under minimum — You sent less than the minimum exchange amount
• —Duplicate deposit — You sent a second deposit to the same one-time address

Refund Process

1. Our system detects the issue automatically

2. A refund is initiated to the sending address (if possible)

3. Network fees for the refund transaction are deducted

4. Refund typically processes within 30–60 minutes

Refund Limitations

• —XMR refunds — Due to Monero's privacy features, we cannot automatically refund to the sender. Contact support with proof of the transaction.
• —Very small amounts — If the deposit is too small to cover network fees, a refund may not be possible.
• —Wrong network — Tokens sent on the wrong network may be unrecoverable.

How to Request a Refund

If an automatic refund wasn't initiated:

1. Go to our Support page

2. Provide your deposit transaction hash

3. Include the exchange order details

4. Our team will investigate and process the refund if applicable

Refund Timeframes